Shipping policy
Shipping Policy
We currently ship across the United States.
SHIPPING COST
We offer Free Standard Shipping on all orders.
There is no minimum order value required to qualify for free standard shipping.
DELIVERY DETAILS
- Handling Time: 1 business day (Monday–Friday)
- Transit Time: 1–3 business days (Monday–Friday)
- Estimated Delivery Time: 2–4 business days
- Order Cut-off Time: 11:00 PM Central Time (CT)
At AirPartsDirect, we work to process every order quickly and efficiently. Orders are typically processed within 1 business day and shipped promptly to avoid unnecessary delays.
We use reliable shipping carriers such as FedEx to provide fast and dependable delivery. Transit typically takes 1–3 business days after shipment, depending on the destination and carrier conditions.
Business days are Monday through Friday and exclude weekends and applicable public holidays.
ORDER CUT-OFF TIME
Orders placed before 11:00 PM Central Time (CT) will begin processing according to our standard handling schedule. Orders placed after the cut-off time may begin processing on the next business day.
SHIPPING ADDRESS
Please make sure your shipping address is complete and accurate before placing your order. Incorrect or incomplete shipping information may result in delivery delays.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.
MULTIPLE ADDRESSES
We do not support multiple shipping addresses in a single order.
If you want items shipped to different locations, please place a separate order for each shipping address.
ORDER STATUS & TRACKING
Once your order has shipped, you will receive an email containing your tracking number.
Please allow up to 48 hours for tracking information to become available or update after shipment.
If your order has not arrived within 20 days, please contact our customer support team and include your name and order number so we can assist you.
DELIVERY DELAYS
While we work to meet our estimated delivery times, occasional delays may occur due to carrier disruptions, severe weather, holidays, high shipping volumes, or other circumstances outside our control.
If your shipment appears to be significantly delayed, please contact us and we will help you review the available tracking information.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging.
Our team will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.
RETURNS & EXCHANGES
We accept eligible returns within 30 days of delivery, provided the item is unused, in its original condition and packaging, and meets the requirements outlined in our Return & Refund Policy.
For complete return and refund requirements, please refer to our Return & Refund Policy.
CUSTOMER SUPPORT
Our customer support team is available to assist with questions regarding orders, shipping, tracking, delivery, returns, or refunds.
CONTACT INFORMATION
AirPartsDirect
Email: Contact@airpartsdirect.com
Phone: (218) 305-9508
Address: 506 Delz St, Houston, Texas 77018, United States