Refund policy

Return & Refund Policy

At AirPartsDirect, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. This policy explains the conditions and procedures for returns, refunds, exchanges, damaged items, and order cancellations.

RETURN ELIGIBILITY

You may request a return within 30 days of delivery.

To be eligible for a return:

The item must be unused and in its original condition.
The product must be returned in its original packaging.
Proof of purchase or order confirmation is required.
The product must meet any applicable safety and regulatory return requirements.

Certain products may not be eligible for return due to safety, regulatory, shipping, or handling requirements.

HOW TO REQUEST A RETURN

Step 1: Contact Our Support Team

Email us at Contact@airpartsdirect.com with your order number and a brief explanation of the reason for your return.

If the item is damaged, defective, or incorrect, please include clear photographs of the product and packaging.

Step 2: Receive Return Authorization

Our team will review your request and provide return instructions if your return is approved.

Please do not send a product back before receiving return instructions from our support team.

Step 3: Return the Product

Once your return is approved, follow the return instructions provided by our support team. We recommend using a trackable shipping service and retaining your shipping receipt until your return has been completed.

For higher-value products, we recommend using an insured shipping service.

REFUND PROCESS

After your returned item is received, we will inspect it and notify you regarding the status of your refund.

If approved, your refund will be issued to the original payment method. Approved refunds are typically processed within 5–10 business days.

After we issue a refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Original shipping charges, if applicable, are generally non-refundable unless the return results from an error on our part or otherwise required by applicable law.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide your order number along with clear photographs of the product, packaging, and any visible damage.

After reviewing the issue, an appropriate resolution may include:

A replacement product
A full refund
A partial refund where appropriate
Store credit
Another appropriate resolution

Depending on the circumstances, we may not require the product to be returned.

NON-RETURNABLE ITEMS

For safety, regulatory, and handling reasons, certain products may not be eligible for return.

Examples may include:

Opened or used products
Certain refrigerants or regulated materials
Products that cannot safely be resold after opening
Special-order or customized products
Products damaged due to improper handling, installation, storage, or use after delivery

Return eligibility may depend on the product and applicable requirements. Please contact us before purchasing if you have questions about whether a specific product can be returned.

RETURN SHIPPING

If a return is required because you received a damaged, defective, or incorrect item, we will provide appropriate return shipping instructions.

For customer-initiated returns that are not the result of an error on our part, return shipping costs may be the responsibility of the customer unless otherwise stated or required by applicable law.

EXCHANGES

If you would like to exchange an eligible product, please contact our support team. Exchange availability depends on the condition of the original product and the availability of the requested replacement.

If a direct exchange is unavailable, we may ask you to complete an eligible return and place a new order for the desired product.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible. We will make reasonable efforts to cancel the order before it is processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible and the order may need to be handled according to our standard return process.